recent articles

Powertrain Warranty
A man is handed his car key fob through an open car window.
September 30, 2022
3 Reasons Why a Lifetime Powertrain Warranty Should Be Standard on Every Sale

One way to make sure your used car inventory is as appealing as possible is to offer a lifetime powertrain warranty. And if you offer it as a preload, even better. Your Customers Want It…So Why Not?

A smiling wood block is moved forward over a sad black in the background. A blurred light blue button down is in the background with a hand moving the smiling block forward
September 16, 2022
5 Reasons to Switch F&I Providers…and Jump to TruWarranty

If your dealership is looking to change F&I providers or see where there are some opportunities for faster growth, we’re ready to tell you 5 things that make TruWarranty different from the competition and why they matter.

A row of wood blocks with icons of a lightbulb on each one. One in the middle is in full color, light bulb is bright yellow indicating an idea. The background is a dark chalkboard.
September 9, 2022
Higher Car Cost Means Getting Creative with the F&I Menu

With low used car inventory comes some opportunities for a more creative approach to help buyers with the overall higher cost of buying F&I products on the back of a higher payment.

White paper plane loop in circle formation, while a red paper plane trails off to the right on its own path.
September 2, 2022
A Changing F&I Office for A Changed World

As COVID has changed many things about our everyday lives from how we shop to whether or not we work from home or in the office, how an F&I manager goes about their duties has changed, too. Why? Because your buyer has changed.

An image of a silver laptop with black keys next to an open notebook with handwritten notes inside. A person in a blue jacket interacts with the trackpad on the laptop.
August 26, 2022
Buyer Education in F&I Starts Online - Tell More, Sell More

Two of the larger generations of car buyers are more immersed than ever with online everything. Delivery, shopping, social media, and yes, car buying. Millennials and Gen Z research everything to not only find the best deal but to make sure they know what they are walking into when buying from their local dealer.

An image of a light bulb on a chalk board with thought bubbles from the light bulb, in chalk
August 19, 2022
How F&I Can Get Ahead of the New FTC Rule Changes Now & Be Better For It

When looking at the spirit of the new proposed rules, there are ways F&I in particular can steel themselves against this and be able to stay out of the FTC crosshairs.

A person signing a car contract with a person across from them handing over car keys
August 12, 2022
Should You Offer a Subprime/Second Chance F&I Bundle?

Subprime buyers are always a tough sell in F&I. Banks and OE captives usually have a mountain of requirements or stips needed to get approval and even at that, LTV’s are watched carefully so they don’t buy more car than they can afford. While it can mean higher buy rates for F&I (which is nice for reserve), it can be a headache for approvals.

Chalkboard with Win Win and a handshake displayed in chalk
August 5, 2022
You Can Still Make a Solid Profit with Fixed F&I Pricing. Here’s Why…

A fixed price for F&I products is a better and more trustworthy approach for all customers yet it has not been widely adopted. Why? What are the benefits to offering set pricing and how can it reduce the friction between F&I and the buyer? Let’s take a look….

Credit Union card being held by person in a suit
June 24, 2022
Credit Union Auto Lending Rises - 3 Ways to Compete in F&I

‍While the buyer who comes in with their credit union draft check is the bane of the F&I office, it’s never a lost cause. F&I may not have captive incentives anymore but that doesn’t mean there are no tried and true strategies that can help compete with credit unions. 

Equity, Diversity, Inclusion, Belonging words on wood block. The Belonging block is being pushed by a hand.
June 17, 2022
Better DEI in F&I Starts with a Common Sense Approach

Given the staffing challenges in the dealership environment, how do you bring more diverse applicants back into the dealership environment, particularly in F&I? And are there better ways to attract more women and minorities to apply? At a time when businesses are focusing more resources and attention on DEI (diversity, equity, and inclusion) for their employees, dealerships should, too. It’s more than just hiring people from diverse backgrounds…at its core it’s about looking at the entire organization and making it a welcoming place where everyone’s potential is encouraged, and everyone’s voice is heard.

A drawn red circle labeled Comfort Zone with a person outside of it, on a path of upward trajectory. A real person in the background is using a marker to draw the image
June 10, 2022
Bloated F&I Menu? Save Time, Close More with These 5 Product Bundles

F&I is undergoing a bit of a transformation in ‘22. With a challenging selling environment and two years out from the pandemic, the old way of doing a deal has had to shift to something more creative and more reflective of the way buyers want to buy a car. For F&I, that means stepping outside of the decades-long comfort zone of high pressure sales tactics, payment stuffing, and bloated menus.

Mostly empty dealership lot with a single white car
June 3, 2022
4 Ways to Leverage Low Inventory Environment for Better F&I

Headlines are rather bleak these days with most automotive analysts saying that low inventory could linger into next year. So while it may look like there is no way to uncover anything positive about this situation, that may not be the case…especially in F&I.

A frustrated person with their head on the desk, working on paperwork on their computer
May 27, 2022
Helping Buyers with Realistic Payment Expectations Starts Early, Not Later

The last few years have arguably been the most challenging that both dealers and car shoppers have ever faced. Inventory in short or non-existent supply, rising interest rate in response to 40 year-high inflation, and now both new and used car prices seeing unprecedented increases.

Auto dashboard viewing the speedometer gauges
May 20, 2022
Why Your Dealership Should Be Offering High Mileage VSC Now…

Here are some reasons why offering a high mileage VSC could be one of the easiest menu items to present to your customers and why the market has made this shift…

Team huddle together with their hand's stacked
May 13, 2022
Better Together - The Case for F&I Training Up Sales Managers

Most people would agree that the dealership environment works best when all the managers across departments work together for the common good of the store. Each department is in some way interdependent on the other for support for the common goals of profitability. Service can support sales efforts in F&I, Parts and Service fit together like a glove on a daily basis, and F&I managers often lean on Sales Managers to help bring in buyers that are qualified before they come into the office.

A white question mark on a bright green background.
May 6, 2022
Selling More GAP Starts with Equal Parts Preparation & Solid Questions

With the extra effort necessary to sell GAP, it’s important to look at the current process for qualifying a buyer for GAP prior to presenting it on the menu. Is your staff taking the time to really assess whether or not GAP is the right fit? What information can be examined ahead of time to better prepare for the qualifying questions necessary to close more policies?

Sticky note with Time = Money next to an alarm clock
April 22, 2022
Ultimate Time-Saver for F&I Finance Approvals

‍What if we told you there was an easier way to consolidate your financing partners and your F&I providers all in one free menu? 

Wood blocks spelling out either change or chance
April 15, 2022
Something Good Coming Out of Something Bad - How COVID Changed F&I for the Better.

COVID-19 forced many markets to change the way they did things and in F&I, it has opened up a new way of approaching sales and communication that has made the experience for buyers light-years ahead of where it was before the pandemic hit in the Spring of 2020. The old way of buying a car, much less handling the paperwork/financing, was set on its ear and in a good way.

Appearance Bundles
A women with shopping bags leans against a SUV
April 8, 2022
Appearance Packages Should be an Easier Sell Now More Than Ever

Car shoppers today have quite a selection of aftermarket products to choose from when they step into the F&I office. In the last year, record high PVR has been a bright spot for dealers who are recouping lost revenue during the height of COVID. And while there are some products that may not have a direct correlation to challenging situations car buyers are in, there is one that should be an easier sale than ever.

Several gold trophies with gold glitter cascading around
April 1, 2022
Offering F&I in the Service Lane Means Everyone Wins… Especially Your Customers

Your Service Lane is a reliable and consistent source of revenue for your dealership and one of the most ‘high touch’ environments for customers. All day long they are engaged and working to elevate the experience of quality service & repair. But they can do much more…

A customer completes a form on a clipboard, with car keys on the table.
March 21, 2022
Don’t Lose VSC Sales to Online Sellers. Here’s How to Be Ready.

a new and growing set of players in the VSC space are multiplying like rabbits in the industry. More and more are getting their VC infusion and creating their slick websites to compete with dealerships who sell VSC’s. 

Coins with plants growing out of the top
March 14, 2022
Tips to Give the F&I Experience You Would Want Yourself

It starts with reframing how this process works in the F&I office to help go from an immediate defensiveness to a willingness to listen and understand more about how these products can help increase peace of mind. 

Compliance in a square with several bubbles linked to it. Text in the bubbles include Rules, Standards, Law, Requirements, Transparency, Regulations & Policies.
March 7, 2022
Tips for Better F&I Compliance Now and For the Future

F&I is the most regulated department at the dealership and rightly so. Financial disclosures, fair lending practices, identity fraud concerns, proper income reporting, etc. make it easy to have something slip through the cracks and cause a potential legal nightmare for the business and sometimes an irreparable hit to your reputation. 

Certified PreOwned
A large auto lot full of automobiles
March 1, 2022
2022 Could Be a Strong Year for CPO Vehicles…Here’s Why & How to Be Ready

Certified Pre-Owned is always an attractive way to purchase a car and offers the customer strong protections and in many cases, a better long term ownership experience. 

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